Difference between revisions of "Password Protected Money File"
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The real error message and code is saved in a log file in the MnyUpdates subfolder where your Money File is located. The log file is date and time stamped, e.g., "PalOMoney_2013-02-09_19-47.log." Open this file in notepad, and note the last entry, which should be an error message in the form: "Error XXX opening $$$" where XXX is the error code and $$$ is your Money file path and name. | The real error message and code is saved in a log file in the MnyUpdates subfolder where your Money File is located. The log file is date and time stamped, e.g., "PalOMoney_2013-02-09_19-47.log." Open this file in notepad, and note the last entry, which should be an error message in the form: "Error XXX opening $$$" where XXX is the error code and $$$ is your Money file path and name. | ||
− | Note the error message and code and post it on the support forum. We will supply you a version that will accept a password if that code appears. We cannot just do this because | + | Note the error message and code and post it on the support forum. We will supply you a version that will accept a password if that code appears. We cannot just do this because those error messages is undocumented (or at least, we don't have the documentation). There must be only a finite number of these messages, so we will get this right for everyone eventually. |
In the meantime, you can keep testing by removing the password: | In the meantime, you can keep testing by removing the password: |
Revision as of 02:14, 10 February 2013
If your Money file is password protected, you will need a version that supports entering a password, which we will supply. Opening the file should display an error message and an error code. This code is a generic Microsoft Library error message, which is too non-specific to be useful.
The real error message and code is saved in a log file in the MnyUpdates subfolder where your Money File is located. The log file is date and time stamped, e.g., "PalOMoney_2013-02-09_19-47.log." Open this file in notepad, and note the last entry, which should be an error message in the form: "Error XXX opening $$$" where XXX is the error code and $$$ is your Money file path and name.
Note the error message and code and post it on the support forum. We will supply you a version that will accept a password if that code appears. We cannot just do this because those error messages is undocumented (or at least, we don't have the documentation). There must be only a finite number of these messages, so we will get this right for everyone eventually.
In the meantime, you can keep testing by removing the password:
- Making a copy of your Money file
- Open the file in Money, entering your password, then remove the password from the copy (set it to empty).
- Close Money to fix the password removal.
- Continue with Test Installation.